Welcome to Crumbs Food Co. This page (together with the documents
referred to in it) tells you the terms (the “Terms”) which apply when you
order any menu items (the “Items“) from our crumbsfoodco.com/shop website.
Please read these Terms carefully before ordering any Items from our
Application. If you have any questions relating to these Terms please
contact orders@crumbsreading.co.uk before you place an order. By setting
up your Crumbs account, you confirm that you accept these Terms.
1. Information About Us
Crumbs Food Co is a company incorporated and registered in England,
whose registered office is at Crumbs Food Company, One Portman Trade
Park, 64 Portman Road, Reading, RG30 1EA. Our Company registration
number is 9813070. Our VAT number is 230 0180 74. You may contact us
at orders@crumbsreading.co.uk, by phone on 0118 9502727.
2. Your Account
Before you can place orders for Items using our website, you need to open
an account. When you open an account, you may create a password, or
other secure login method, and may also have to provide credit card
details. You must keep any password you create, or other secure login
method, secret, and prevent others from accessing your email account or
mobile phone. If another person uses these methods to access your
account, you will be responsible to pay for any Items they order, and we are
not responsible for any other losses you suffer, unless the person using
your password obtained it because we did not keep it secure.
We may also close your account if in our opinion you are abusing our
Service (for example, by applying for refunds or credit to which we do not
consider you are entitled, making repeated unreasonable complaints, or
any other good reason).
3. Orders
When you place an order through our website, it needs to be accepted by
us before it is confirmed. We will send you a notification if your order has
been accepted (the “Confirmation Notice“). The contract for the supply of
any Item you have ordered comes into existence when we send the
Confirmation Notice. You are responsible for paying for all Items ordered
using your account, and for related delivery charges, and for complying
with these Terms, even if you have ordered the Item for someone else. All
Items are subject to availability. Crumbs uses nuts or other allergens in the
preparation of certain Items. Despite the significant efforts we go to, we
cannot eliminate the risk of cross contamination and therefore cannot
guarantee that any of ours dishes are 100% free of allergens. Please
contact us prior to ordering if you have an allergy.
4. Delivery
When you place an order you will have the choice to place it in a specific
time slot. You must be available to accept delivery for ten minutes before
and ten minutes after the time slot requested.
Unfortunately, despite our best efforts, things do not always go to plan and
factors such as traffic and weather conditions may prevent us from
delivering your Item on time.
We will attempt delivery at the address you provide to us when you place
your order. You will be charged for the Item in the event of a failed delivery
if you have caused such failure for any reason. Reasons you might cause a
delivery to fail include (but are not limited to):
- You do not come to the door, did not pick up the phone when the driver contacted
you using the contact information you have provided us and/or you picked up the
phone but then failed to provide access within a reasonable amount of time, and
the driver is unable to find a safe location to leave the food.
5. Your Rights if Something is Wrong With Your Order
You have a legal right to receive goods which comply with their description,
which are of satisfactory quality and which comply with any specific
requirements you tell us about (and we agree to) before you place your
order. If you believe that the Items you have been delivered do not comply
with these legal rights, please let us know. We may request a photograph
showing the problem if it is something that can be seen by inspecting the
Items. We will provide a refund or account credit in respect of the affected
part of the Item, and also in respect of delivery if the whole order was
affected, unless we have reasonable cause to believe that the problem was
caused after delivery.
Prior to processing your refund or account credit, we may take into account
relevant factors including the details of the order and your account history
6. Cancellation
You may cancel an order without charge prior to 17.00 the day before your
order is due for delivery. If you wish to cancel an order before it becomes a
Started Order, please contact us immediately, via
orders@crumbsreading.co.uk, by phone on 0118 9502727.
If you cancel any order after 17.00, you will be charged the full price for the
Items.
Crumbs may notify you that an order has been cancelled at any time. You
will not be charged for any orders cancelled by us and we will reimburse
you for any payment already made using the same method you used to
pay for your order.
7. Prices and Payment
Prices include VAT. No changes will affect existing confirmed orders, unless
there is an obvious pricing mistake. Nor will changes to prices affect any
orders in process and appearing within your basket, provided you complete
the order within 2 hours of creating the basket. If you do not conclude the
order before the 2 hour cut-off the items will be removed from your basket
automatically and the price change will apply. If there is an obvious pricing
mistake we will notify you as soon as we can and you will have the choice
of confirming the order at the correct price or cancelling the order without
charge and with a full refund of any money already paid.
The total price of your order will be set out on the checkout page on our
Application.
Payment for all Items can be made on our website by credit or debit card or
by purchase order number. Once your order has been confirmed your
credit or debit card or account will be charged.